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Reputation Management / GOHIGHLEVEL & CRM
Make genuine customer feedback easier to collect
Reviews should reflect real customer experiences. We help define when to request feedback, how staff should respond and where reviews can be monitored through supported tools.
Clear scope · Practical execution · Connected delivery
YOUR CUSTOMER JOURNEY / SAMPLE PIPELINE
New enquiry
Website lead
Details captured
In conversation
Assigned to team
Follow-up prepared
Next step agreed
Appointment request
Booking to confirm
ILLUSTRATIVE CONCEPT · NOT A CLIENT RESULT
Capture → Qualify → Follow up
Give every conversation an owner and a next step.
THE OPPORTUNITY
Keep the customer journey moving.
01
Scattered leads
Bring agreed enquiry sources into one process.
02
Inconsistent follow-up
Use clear assignment, timing and stop rules.
03
Unclear progress
Make stages, appointments and ownership visible.
Keep the process fair and manageable
Requests are designed without selective routing based on satisfaction or incentives tied to positive ratings. The team receives response guidance and escalation rules for complaints that need personal attention.
HOW WE WORK
A clear route from idea to implementation.
01
Map
Agree the sales stages, fields and team roles.
02
Configure
Build the required CRM assets and connections.
03
Test
Run sample leads through the full agreed journey.
04
Enable
Train the team and document account responsibilities.
THE AGREED DELIVERABLES
What we can build together
01
Review-request timing and message design
02
Supported CRM and profile connections
03
Response guidance and staff ownership
04
Feedback reporting and escalation process
Review response workflows for local businesses
Feedback needs a fair request process and a responsible owner. Difficult reviews may require an operational response as well as public wording.
The work, in detail
- Honest review-request timing
- Response and escalation guidance
- Supported profile connections
- Feedback follow-up responsibilities
ILLUSTRATIVE SCENARIO · NOT A CLIENT RESULT
Illustrative workflow
Route a service complaint to the responsible team while preparing a respectful response that avoids sharing private details.
Review workflows connected to a real service event
Requests should go to genuine customers without selective gating for positive feedback.
The work, in detail
- Event and request timing
- Approved message and link
- Team response guidance
- Feedback escalation
ILLUSTRATIVE SCENARIO · NOT A CLIENT RESULT
Illustrative workflow
Request an honest review after an actual completed service and route operational concerns to staff.
BEFORE WE BEGIN
Clear responsibilities. A useful handover.
HighLevel subscriptions, phone numbers, messaging and other usage charges are separate. Features depend on the account plan and supported connections.
We confirm deliverables, dependencies, responsibilities and review points before implementation. Your proposal defines the agreed work.
BEFORE YOU START
Questions before you start
Do you filter unhappy customers away from public reviews?
No. Requests should avoid selective routing based on sentiment.
Can negative reviews be removed on demand?
No. Responses and policy-based reporting are the appropriate options.
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YOUR NEXT STEP
Let’s plan your next step
Interested in Reputation Management? Tell us what you want to achieve, what is already in place and where you need support.
Prefer email? info@ravianenterprises.com