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Business Knowledge Assistants / AI & LLM SOLUTIONS
Make approved business information easier to find
When guidance is scattered across documents, staff can spend time searching or work from outdated information. We organise the relevant knowledge and build an assistant that helps users retrieve and understand it.
Clear scope · Practical execution · Connected delivery
RAVIAN / ASSISTANT CONCEPT
Can you help me find the right next step?
I’ll check the approved information and guide you through the options.
Approved sources
Defined permissions
Human handoff
ILLUSTRATIVE CONCEPT · NOT A CLIENT RESULT
Request → Retrieve → Review
Useful intelligence, with a clear role and boundaries.
THE OPPORTUNITY
Start with the task. Design for the exceptions.
01
Scattered knowledge
Connect approved sources to a defined use case.
02
Unreliable answers
Test quality, context and escalation paths.
03
Unclear permissions
Keep actions and access within agreed boundaries.
Keep access and evidence visible
The project covers source selection, update responsibilities and appropriate access. Responses can reference the retrieved material where the system supports it, with fallback behaviour for missing or conflicting information.
HOW WE WORK
A clear route from idea to implementation.
01
Define
Agree the task, data sources and success criteria.
02
Prototype
Review a working example with realistic scenarios.
03
Validate
Test quality, access controls and human handoff.
04
Operate
Document ownership, monitoring and ongoing costs.
THE AGREED DELIVERABLES
What we can build together
01
Knowledge-source audit and preparation
02
Retrieval and assistant configuration
03
Access and update workflow design
04
Answer quality testing
Keep the knowledge current and attributable
Incorrect or outdated source material can lead to misleading answers.
The work, in detail
- Source inventory and preparation
- Retrieval and access design
- Update ownership
- Answer and source-reference testing
ILLUSTRATIVE SCENARIO · NOT A CLIENT RESULT
Illustrative workflow
An internal assistant can help staff locate an approved procedure and identify the source used.
BEFORE WE BEGIN
Clear responsibilities. A useful handover.
Model/API usage, hosting and third-party subscriptions are explained separately. Human review is included wherever the agreed task needs it.
We confirm deliverables, dependencies, responsibilities and review points before implementation. Your proposal defines the agreed work.
BEFORE YOU START
Questions before you start
Do uploaded documents stay accurate automatically?
No. The business needs an update and review responsibility.
Related services
AI Agents
Connect this work with the next part of your customer journey.
API and AI Integrations
Connect this work with the next part of your customer journey.
Training
Connect this work with the next part of your customer journey.
YOUR NEXT STEP
Let’s plan your next step
Interested in Business Knowledge Assistants? Tell us what you want to achieve, what is already in place and where you need support.
Prefer email? info@ravianenterprises.com