SMS Automation / SAMPLE WORKFLOW
01
Trigger received
02
Validate the information
03
Perform agreed action
04
Log outcome or flag exception
ILLUSTRATIVE CONCEPT · NOT A CLIENT RESULT
Trigger → Check → Action
Less repetitive work. A clearer path through your tools.
THE OPPORTUNITY
Connect the work that falls between systems.
01
Repeated entry
Move agreed information between the right tools.
02
Missed handoffs
Make ownership and the next action visible.
03
Silent failures
Plan retries, alerts and a recovery path.
SMS workflows with consent and useful timing
The work, in detail
- Provider and registration review
- Approved messages and triggers
- Consent and opt-out rules
- Delivery and usage checks
ILLUSTRATIVE SCENARIO · NOT A CLIENT RESULT
Illustrative workflow
A customer who agreed to SMS can receive an appointment reminder and an appropriate opt-out mechanism.
HOW WE WORK
A clear route from idea to implementation.
01
Map
Document the trigger, fields, rules and process owner.
02
Connect
Configure the supported tools and data transformations.
03
Test
Check normal runs, duplicates and exception cases.
04
Handover
Document monitoring, recovery and change ownership.
BEFORE WE BEGIN
Clear responsibilities. A useful handover.
Automation platform fees, message charges and API usage are separate where applicable. Agreed exception handling is part of the implementation.
We confirm deliverables, dependencies, responsibilities and review points before implementation. Your proposal defines the agreed work.
BEFORE YOU START
Questions before you start
Are sending charges included?
They are identified separately unless expressly included.
Related services
Business Automation
Connect this work with the next part of your customer journey.
How We Work
Connect this work with the next part of your customer journey.
YOUR NEXT STEP
Let’s plan your next step
Interested in SMS Automation? Tell us what you want to achieve, what is already in place and where you need support.
Prefer email? info@ravianenterprises.com